We ship only to U.S. Addresses at this time. Sorry for any inconvenience.
We ship most United States orders via USPS Priority Mail. A flat rate charge of $7.00 will be added.
Customers will be notified by email if their order will not be shipped within ten days.
Norm's Dollhouse inspects all pieces before shipping. Our goal is your total satisfaction. We only ship what you have ordered- we will not substitute.
If for some reason you are not happy with your purchase you may return it for exchange within 10 Days of receipt. You must contact us for return authorization. Buyer is responsible for postage of returned item. We do not offer refunds.
Sales of all Electrical, Paints, Special Orders and Dollhouse Kits may not be returned.
Returned merchandise must be received in its original, unopened package and received in new condition.
If a product is damaged during shipment, please keep the merchandise and the original packaging it came in and notify the appropriate carrier for further instructions.